Business Review Webinars interviews Darryl Proctor, Product Director of Payments at Temenos on their webinar Payments Modernisation: Creating a Truly Digital Bank (APAC Perspective)
Darryl Proctor,
Product Director, Payments, Temenos
BRW: What do you hope the audience will learn from this webinar?
To date there has been much talk of what a digital exactly is. At a recent bank community event with a group of leading banks, the Digital Think Space which we sponsored by Temenos, a clear split in the way that digital is seen and understood is present. At this webinar, Payments Modernisation: Creating a Truly Digital Bank (APAC Perspective), we are looking to really dig down into what a true digital bank is. There is a need for banks in general to look way beyond just channel delivery, to realise the real value that digital enablement can provide.
In Asia Pacific, payments offer banks a US$1.1 Trillion payments opportunity by 2021 (in APAC) , but banks will find it extremely difficult to access this if they have don’t have a digital infrastructure. This webinar looks at the importance of payments modernization to banks within APAC, the impact of the new environment (Open Banking, DLT, instant payments etc.) within the region and the real business case to allow banks to realise the digital opportunity from a payments perspective.
BRW: What discussions do you look forward to having with the audience?
As part of the webinar we will be conducting a survey to allow us to both gauge what is important and see any trends. This survey will allow us to shape the session further and future opinion pieces that we can share. We will ask questions to highlight the audiences perceived benefit of Instant Payments, the impact of Open APIs and Instant Payments on card usage and the importance of Payment Modernization for your organization for example.
BRW: What do you enjoy most about your role?
Everyday is different. I’m lucky to both be involved in the design and development of new solutions to meet the changing needs of the market and also have direct interactions with differing clients on a regular basis. This regular contact with differing individuals within financial institutions across the globe, often with very different payment volumes and infrastructures, means that I’m continually analyzing and challenging our solutions to ensure they support our clients needs now and in the future. It certainly keeps me on my toes and makes for an exciting role.
BRW: How did you get into the industry?
I’ve actually been in the banking industry, and specifically transaction banking industry for over 25 years, so you could say that banking runs in my veins now! Before joining Temenos, l held trade finance consultancy roles at First National Bank of Southern Africa and Standard Bank of South Africa. I then moved to join Temenos in 1998, so I’ve seen us develop as a company enormously, from having just over 100 people back then to well over 4000 staff now! We’ve come a long way in my 20 years at Temenos, however, even at the beginning payments was a focus for us; we’ve been processing payments in one form or another since 1998.
I’m lucky as I’ve had the experience of really getting to see every element of an implementation which means I can ensure my team consider all aspects when designing our payments products. I joined Temenos initially as a principle services consultant and then project manager roles completing 13 implementations before moving into business solutions for a further 10 years. Since 2010 though I’ve been leading product management areas within the business including our Corporate Banking and Treasury divisions and now our Payments product area. These are exciting times; in my last 3 years managing Payments we’ve really been able to make a name for ourselves within the industry. Recently we were voted number one best-selling core banking system and number two best-selling payments system by IBS Intelligence and won Payments Innovation of the Year (2018) for our new Payments Hub in the Cloud solution with Microsoft; it’s great to have our solutions recognize
BRW: You’ve worked at Temenos for 20 years… why?
Temenos is different to most if not all companies. It’s so challenging at times but above all the passion that people show, the camaraderie is something that only those that work for us understand. We’re also different than any other banking software vendors in the market. Although each product division is a specialist in its own right, at Temenos our solutions fit seamlessly together to form a single, embedded solution. From a personal perspective, this means that I’m working closely with experts that understand every element of the transaction journey; allowing me to call on these experts when designing payments solutions. Knowing that I’m designing solutions that consider all aspects (analytics, core-banking, digital channels, financial crime mitigation) means that I know my solutions are robust and I feel confident that we offer the best in the market. I also truly believe in our management. They push hard as all leaders do, but they are always there to guide and support.
BRW: Where is your favourite place in the world and why?
This is a tough question. I’ve had the extreme pleasure and fortune to have visited over 60 countries, but even more luck to have made a life and lived in 5 countries in 3 continents. My home country is South Africa and town is Johannesburg. If however I have to choose a favourite, it’s probably Cape Town South Africa. That for the sheer diversity, sheer natural beauty and the friendly nature of the people. Interestingly, how Cape Towns people are, reminds me a lot of how friendly people are in Singapore. Welcoming and warm, diverse yet local. The world is truly global!
Join Temenos for a webinar entitled ‘Payments Modernisation: Creating a Truly Digital Bank (APAC Perspective)’ on 8th May at 3PM (SGT) / 12:30 (IST)