What do you hope attendees will gain at your webinar?
The webinar will provide attendees with a better understanding on how to leverage data as a strategic asset to make optimal decisions. Financial institutions, for instance, need to transform the way they govern, oversee, and manage data to drive business decisions, deliver exceptional customer experiences, and manage risk more effectively and efficiently.
Many are using data and analytic techniques, especially AI and Cloud, to obtain new service insights and innovations. One of the key questions that will be addressed during the webinar is how we can properly deal with these challenges.
What discussions do you look forward to having with the attendees?
During the webinar, I will cover three main areas: –
Customer Intimacy – when businesses place customers at the centre of their strategy, processing, designing, and delivering every aspect of their business model in sync with the expectations, preferences, and potential of their customers.
Operational Excellence – utilising data-driven insights to allow businesses to optimise decision making at every opportunity. We see that better insights lead to more streamlined decision making, improved return on capital investment, optimisation of operating expenses, and development of efficient alternative business models.
Business Reinvention – leveraging the value of data-driven intelligence to redefine current channels, expand into new lines of business, and adopt new pricing and branding models.
Several key questions are core to the points above for discussion:
• How do you increase customer satisfaction and revenue with a better customer journey?
• How will a unified customer platform shape the FSI industry?
• How will advanced AI help to enhance customer experience through personalized services?
What do you enjoy most about your role?
At TIBCO, I am very fortunate to spend a lot of time with people and companies in Asia Pacific undergoing massive challenges and change. As a CTO, being able to take products and technology and apply it to customer needs and problems is extremely fulfilling. The other area, without doubt, is that IT/technology changes every single day and, as such, there is always something new and exciting to be involved with.
How did you get into the industry?
I was exposed to IT/technology at a very young age. For those that can remember the era of the Atari and Commodore 64’s in the 1980’s… this is when I had the opportunity to write code on both platforms. This eventually led me to a university degree in Information Technology, majoring in Software Engineering and Artificial Intelligence.
I have always revelled in the fact that not only can you apply technology to solve problems across so many different areas, but also constantly grow and learn from the different changes.
I am one of the lucky ones that found a career doing what they love at a very early age and for that I am very thankful, as it has taken me on an incredible journey and provided me with the opportunity to travel.
Where is your favourite place in the world and why?
I have always loved the water and nature, so it has to be The Great Barrier Reef in Australia. The Islands, the water, and the marine life. Curling your toes in the warm sand of an island beach and looking out over the water to colourful sunsets is mesmerising. For me, diving on the reef is one of life’s great pleasures and brings balance to a very hectic life.
Join Robert Merlicek and Luke Hannan on a webinar titled: