The 7-point service desk digital assessment

Sponsored by: ManageEngine

Focused on:

  • Digital Assessment
  • ITSM

Date: 17 September


Time: 3PM London/10AM New York

Digital Transformation (DX) has been talked about for a while now and where do our service desks stand in harnessing the benefits of this disruption? This webinar is a primer on how service desks across an enterprise can evaluate their digital strengths and weaknesses based on seven key parameters and see how they stack up on their digital capability. We'll also explore what a digital strategy means for service desks and what it takes to build your ‘digital quotient’ to meet the DX challenge.

Tune into this webinar to learn more about how your organisation can leverage its digital capabilities to change the way you work and nurture a future-ready culture.

Presented by

Prem Maheswaran,

Senior product expert, ManageEngine ITSM

Prem has over ten years of experience in support and user education. As a product expert, he has helped implement ITSM solutions for many customers around the world. He currently partners with product management and support teams to help customers maximize their ITSM investments.

Key Learning Objectives

  • Understanding the digital quotient for service desks
  • Clarity regarding the 3 levels of going digital and what they mean for service desks
  • Understanding the 7 key digital assessment parameters for service desks
  • Performing a self-evaluation using the digital assessment score card


  • IT manager
  • IT director
  • IT administrator
  • System administrator
  • Network administrator
  • Security manager
  • Security administrator
  • CIO
  • CISO
  • ICT manager
  • CTO
  • IT head
  • Head of IT
  • Head of ICT
  • ICT director
  • Senior system administrator
  • Active Directory administrator
  • Sysadmin
  • Senior network administrator
  • Director ICT
  • Manager ICT
  • Manager IT
  • Director IT
  • IT security manager
  • Head ICT
  • Infrastructure manager
  • Infrastructure administrator
  • Information systems engineer
  • Change manager
  • IT support lead
  • Manager - IT Tech Support
  • IT operations manager
  • IT Infrastructure and Support Services Manager
  • Service Desk & IT support manager
  • IT support services manager
  • Software configuration manager
  • Release manager
  • ITSM service delivery manager
  • ITSM consultant
  • ITSM process lead.