Scaling AI across the Enterprise

Sponsored by: IBM

Focused on:

  • Artificial Intelligence

Date: 21 March


Time: 2PM London/10AM New York

A day doesn't pass when Artificial Intelligence (AI) is not making the news, whether that's reporting how AI will transform the workplace, or the ways AI will fully automate the Enterprise, it's fair to say that there's been a lot of hype surrounding this emerging technology. Despite the hype, IDC estimates that 90% of companies believe AI is key to competitive advantage. Most organisations start the AI journey with virtual assistants but the scope for AI in business is huge.

In this webinar, Chris Williams - Lead Solution Architect in IBM's Data Science & AI team will explore hot topics like: capabilities of virtual assistants, what is the most advanced virtual assistant according to Forrester, how to get started with virtual assistants but also the ethical and governance responsibilities that must be met in delivering these AI services at scale.

Presented by

Chris Williams,

Lead Solution Architect

Chris Williams is a Lead Solution Architect in IBM's Data Science & AI team and was previously the Chief Architect for IBM Watson in Europe. He works with IBM's clients and partners across all industries. Chris specialises in using AI and data to add real value to businesses. He was part of Watson from its commercial launch in 2014. Prior to this Chris worked in big data, analytics and data warehousing for 20 years delivering large scale analytics projects in retail, telecommunications and government. Chris is a Fellow of the British Computer Society.

Key Learning Objectives

  • Understand ways in which AI will transform the workplace
  • Discover how AI will fully automate the Enterprise


  • C level IT
  • VP of Customer Service
  • Service Desk Manager
  • Head of Contact Center
  • Customer Service Exec
  • Chief Innovation Officer