An Insurer’s Guide to Balancing Human and Digital Operational Transformation

Sponsored by: Hexaware Technologies

Focused on:

  • Digitial Transformation

Date: 10 June


Time: 3PM London/10AM New York

How insurers are adopting digital trends and technologies through targeted interventions and enterprise wide operational transformation agendas.

In today’s disruption heavy insurance landscape, insurers must free up capital from legacy and unwieldy business processes to invest in digital operations and complete their metamorphosis to a digital first, future ready insurer. In a PWC global CEO survey, over 70% of Insurance CEOs are banking on operational efficiency to deliver growth. Extracting this from global, disparate, and fragmented business processes is a massive challenge.

Hexaware in conjunction with Belfius Insurance aims to help insurers in driving this digital transformation across their enterprises. Through this conversation we aim to cover the prevailing industry trends leaders should take notice of, our experience of transforming business processes across areas like Claims and Policy Administration along with the leading Belgian insurer, Belfius, to reflect on their transformation journey.

This will be crucial for those contemplating how to mesh business processes and domain expertise with technologies like robotic process automation, machine learning, and best in class process excellence. For those further along the journey to digital transformation than others, this webinar will serve as a useful guide in identifying more use cases and benchmarking the value that your enterprise has uncovered.

The transformation train is almost pulling out of insurance central. Register quickly for an information packed, transformation heavy session with a confluence of these three perspectives covering the entire spectrum of what you need to know to drive enhanced value across your operations.

Presented by

Satish Saini,

Head- Insurance Practice, Hexaware BPS

Satish is a seasoned professional with over 14 Years of experience in Solutions, Consulting, Presales, GTM, Product Design, Transition, and Operations. Satish has played the role of a principle solution architect in some landmark deals of the Insurance industry and has been instrumental in designing transformational solutions for multiple Fortune 500 companies.

Martin Malengier,

Project Lead CoExcellence Robotics Process Automation, Belfius Insurance

Martin is an experience business consultant in the financial services industry. He is skilled in enterprise content management, workflow management, organisational alignment, project management, and change management. He is a strong business development professional and is currently the project lead for the centre of excellence for robotic process automation at Belfius which he has held for over 2 years.

Key Learning Objectives

  • To understand current and near future industry trends in operational transformation
  • To reflect on a leading insurer’s journey through transformation
  • How to effectively merge operations and technology, identify use cases, and quantify value of results


  • Head of Claims
  • Heads of compliance
  • Commercial heads of EL and PL
  • Heads of warranty claims
  • Brokers
  • Loss adjusters
  • Insurers