An Exploration of Innovations to Enhance Patient Compliance and Adherence

Sponsored by: Flex

Focused on:

  • Drug Delivery
  • Smart Technologies

Date: 3 April


Time: 3PM London/10AM New York

A discussion of common compliance and adherence issues with a variety of drug delivery devices and potential methods for improving these issues.

Manufacturers of drug delivery devices are faced with an immense challenge when it comes to ensuring that patients utilize their products effectively (i.e. perform all critical steps correctly) and that they adhere to the recommended treatment regimen. Patient compliance and adherence is especially a challenge in the context of home use. There is a fair amount of overlap amongst various types of drug delivery devices in terms of the types of challenges patients face in using these products correctly and consistently outside of a clinical setting.

This webinar will explore the most common patient compliance and adherence issues across a set of drug delivery devices and will cover the most frequent root causes of these issues. With more insight into why patients make use errors and why they don’t always adhere to their treatment regimens, we as an industry can venture to bridge these gaps.

With a host of innovative activity occurring in the drug delivery space, we will also explore some of the newer smart technologies under development or on the market and discuss what potentially makes them successful solutions to the issues we present. We will conclude with a summary of which user needs remain largely unsolved and may be ripe for opportunity and innovation.

Presented by

Laurie Reed,

Senior Director, Human Factors

Laurie manages the Human Factors group at Farm Design, a Flex Company. She has 18 years of experience in the research and usability industry, working for many large OEM, pharmaceutical, and startup clients. She holds a BA in Human Factors Engineering from Tufts University. Prior to her current position, she was a research scientist at the American Institutes for Research. She also owned and operated her own research recruiting company for nine years.

Lisa Gunther,

Principal Human Factors Engineer

Lisa Gunther has more than 25 years of experience conducting both basic and applied psychological research, and is a well-published author in behavioral psychology. Prior to joining Farm, Lisa worked in higher education for 19 years and established both the Human Factors Psychology Program and User-Experience Research Lab (UXLab) at Greensboro College. Lisa earned her PhD in Psychology from Binghamton University, specializing in Behavioral-Cognitive Psychology with an emphasis in Statistics.

Key Learning Objectives

  • Provide insight into common types of use errors committed by patients with various drug delivery devices. Provide insight into common reasons patients don’t adhere to their therapy regimens.
  • Provide insight into common root causes for patients not complying with or adhering to their therapy.
  • Review innovative smart technologies which begin to bridge the patient compliance and adherence gaps.
  • Review user needs related to patient compliance and adherence that remain ripe for opportunity and innovation.


  • Research & Development staff
  • New Product Design
  • Strategy & Innovation teams
  • Human Factors professionals
  • Designers
  • Engineers
  • Marketing
  • Regulatory
  • Technical Writers and Instructional Materials Developers