Retail lending products have been recognized as the cornerstone of a bank’s long-term relationship with its customers. However, the loan origination experience is often less than ideal, as a result of outdated technologies, cumbersome policies, and labor-intensive processes.
Almost 98% of online loan applications are abandoned due to poor Customer Experience and lack of brand loyalty. Banks looking to grow and retain their retail customers need to act and react as fintechs and shift towards a customer-centric business model.
The COVID crisis has accelerated even more the need for financial institutions to digitalize their processes and to modernize their technology infrastructure. According to a study done by Oxford Economics, the adoption of a flexible and scalable platform and a decoupled technology architecture can result in raising loan volumes by 15% to 20% while reducing operational costs by 20%.
Join us for an insightful webinar to learn about the key factors driving the need to modernize lending, how to capitalize on emerging trends in the marketplace, and how to use technology to improve the delivery of retail lending services. Get actionable insights on:
• The challenges and opportunities in digital retail lending
• How to orchestrate a successful digital lending transformation
• How to offer a personalized, near-instant lending experience
• How banks can use technology to innovate in digital lending
• Q&A session
Commercial VP, FintechOS
Andrei Gaman is the Commercial VP at FintechOS, where he works with banks and insurance companies to build, seed and scale unique products and customer journeys in weeks rather than months. His background includes a 12-year experience at Microsoft.
VP of Product Management, FintechOS
Catalin Dediu is the VP, Product Management at FintechOS. Previous to FintechOS, Catalin has led transformation projects in Financial Services working for consultancies like The Boston Consulting Group and Roland Berger, across Europe.
Executive Director, Retail Customer Value Management Division, BRD - Groupe Société Générale
Anca Nutiu has over 20 years of experience in building retail banking products, services and channels. Her expertise includes, product development, customer value proposition, segmentation and management, digital transformation, business strategy, sales performance and customer care.
Chief Digital Officer, BRD - Groupe Société Générale
Florin has an extensive experience in the Telco and Banking industries, spanning digital transformation and strategy, innovation and financial technology. He is an innovation seeker and he is passionate about technology and building digital products.
Executive Director, Digital Transformation, BRD - Groupe Société Générale
Maja Mikic joined BRD - Groupe Société Générale in 2007, in Serbia – taking over different managerial roles from IT to deputy CFO or deputy CRO. In 2015, she transferred to BRD – Groupe Société Générale Romania where she acted as deputy CRO for 4.5 years. As of September 2020, she has taken the role of Executive Director for Digital Transformation, covering the Retail projects portfolio (omnichannel, mobile banking, online lending, onboarding, credit factory and many others ).