A look at the human faces behind the future of banking
Discover what drives customers across KSA
A groundbreaking new ethnographic global study by Finastra has uncovered how people around the world really feel about money, and the relationship they would like to have with their financial institutions. For the first time, ordinary consumers outline their financial hopes and aspirations, putting them into pictures to explain what financial empowerment means to them.
Finastra, in partnership with Retail Banker, invites you to this high-level retail banking webinar to discover the global and regional findings of the Journey to Financial Empowerment study. Learn what factors were identified as key enablers leading customers to foster a good relationship with their banks and optimise their own finances, and discover what financial empowerment means to real people. Hear what role digital technologies play in overall customer satisfaction, and why poor digital deployment can actually alienate customers.
Engage with retail banking experts to analyse the findings and discuss the new emerging roles for traditional banks and challenger banks; and how to meet changing consumer expectations of personalisation, knowledge, control and freedom in banking.
#TAG #financialempowerment
About Finastra
Finastra is building an open platform that accelerates collaboration and innovation in financial services, creating better experiences for people, businesses and communities. Supported by the broadest and deepest portfolio of financial services software, Finastra delivers this vitally important technology to financial institutions of all sizes across the globe, including 90 of the world’s top100 banks. Our open architecture approach brings together a number of partners and innovators.
Together we are leading the way in which applications are written, deployed and consumed in financial services to evolve with the changing needs of customers. Learn more at finastra.com
Presented by
Karim El Mourabet ,
Solution consulting retail, Middle east and africa
As a retail solution consultant at Finastra, Karim El Mourabet is experienced in working with Digital Banks. Prior to his current role he was part of the Finastra Global Services team, where he was working on the Next Gen services, and was leading the Innovation services for GS. Karim re-joined Finastra from Fidor, where he was the global head of solution consulting, working on designing digital banks globally.
He holds a Master’s of Science in Project Management and Bachelors in Business Administration from the American University of Beirut.
Paula Zuccotti,
Paula Zuccotti is a London-based designer, ethnographer, trends forecaster and visual artist. She is a leading expert in global consumption and a respected authority in consumer behavior and product interaction – past, present and future.
For the past 20 years she has been traveling the world researching people’s everyday lives and uncovering insights envisioning user-centric products, brands and services for the likes of Google, Nike, IKEA, LVMH, Starbucks, Hyundai, McKinsey, and LG.
She is the author of "Every Thing We Touch: A 24-Hour Inventory of Our Lives”, the book that introduced us to storytelling with objects, as she portrayed the lives of people around the world presented by a single photograph of every object they touched in a day.
In 2020, she launched 'Future Archaeology of a Global Lockdown’ creating a comprehensive visual archive of life changing habits during the pandemic. As she enticed 1000 people from over 50 countries to reflect upon their state of being, needs, hopes and fears by photographing the 15 objects that became essential during lockdown.
Paula is an international keynote speaker and she is also a Professor of Cultural Trends and Traditions at Austral University of Argentina.
Marwan Abouzeid,
Principal Solutions Consultant