New Operating Model for Customer Centric Space & Display Planning at Marks & Spencer

Sponsored by: JDA Software

Focused on:

    Date: 24 April


    Time: 3PM London / 10AM New York

    Approaching Space and Display planning within Foods business

    In 2009, the Marks & Spencer Foods business kicked off a programme to transform the way it approaches space and display planning. The ultimate aim of the programme was to enable M&S to optimise its use of space in stores and deliver more customer-focused product ranges.

    To achieve this, the business is implementing new business processes, policies, people structures and systems. It also needed to bring about fundamental changes in the Foods business culture and way of working, to help M&S move from being a product-centric business to a much more customer-focused one.

    This webinar will cover the journey and achievements to date, key challenges / lessons learnt and discuss what else is planned in the future to meet on-going challenges.

    Presented by

    Mr. Josh Kander ,

    Space Insight Manager – Marks & Spencer

    Josh joined M&S in June 2009 as the Space Insight manager and is responsible for delivering Macro space recommendations that fit with the overall business strategy.
    Along this journey it has also been his responsibility to design and implement business process along with the delivery of the JDA software.

    Josh had led a very similar role as the senior space strategist for Sainsbury’s supermarkets for over 4 years and during this time delivered sustainable tools for Macro space optimisation.

    Josh has key experience in understanding the challenges of today’s grocery business to deliver the best possible solution for M&S food.

    Mr. Lee Gill,

    VP Retail Strategy, JDA Software

    Lee Gill Joined JDA in January 2012 as Vice President, Retail strategy for the EMEA region and is responsible for strengthening Executive level relationships with JDA’s retail customers and key prospects through thought leadership, industry best practices and realizing value from their investment in JDA solutions.
    Lee held a similar role at i2.com, as Vice President, Retail Industry for the EMEA region, working very closely at Board level with a number of Retailers covering Fashions, Hard Lines and Grocery, many with multi-channel formats. Prior to i2.com, his career focused exclusively within Retail, holding a number of senior Executive roles at Marks & Spencer PLC both within the UK and internationally. During this time, he had responsibility for major Trading groups that included Buying, Merchandising and Marketing but also was appointed to focus on Supply Chain strategy and I.T. within the £3Bn. Food Division.

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    Key Learning Objectives

    • Learn how Marks & Spencer transformed its approach to Space and Display planning with remarkable results.
    • Marks & Spencer will share their experiences and learning’s during this journey from starting out on this transformation project to current best practice.
    • This webinar will also demonstrate how Marks & Spencer have leveraged the power of JDA to drastically improve planogram display and macro space planning.
    • Learn about the importance of process change and organisational readiness vs. tool enablement in the context of Marks & Spencer.


    • CEO/President/Chairman/Executive Director
    • Micro Space Planner /Manager
    • Space Planner /Manager
    • Range Planner/Manager
    • Space & Range Planner/Manager
    • Category Manager/Director
    • Brand Manager
    • Commercial Category development
    • Merchandising Manager
    • Department Manager Space
    • Department Manager Range
    • Brand Manager